SHIPPING POLICY

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there are issues with verifying your address, customer service will contact you to try and resolve these issues.

If you realize that you entered your shipping address incorrectly, please contact us as soon as possible at lizzysloopsshop@gmail.com. We will do our best to fulfill your request and change the address. If we are unable to, we do NOT take responsibility for the incorrect information.

If your tracking information states that your package was delivered and you have not received it (lost/stolen), you may take this up with the United States Postal Service. Lizzy's Loops does NOT hold responsibility on packages that state delivered. Shipping fees are non-refundable nor the order.

You will receive your order within 3-7 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can take up to 2-4 weeks to process your order. Remember that each item is handmade and made to order. This is just an estimate and does not include weekends or holidays.

When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered.